If you are transferring electric service of an existing location into your name, please contact our Customer Service Department at 660-679-3131, Option 1. Please have the name of the person the account is currently in or the map location (this number is located on the pole) of this account. You will be required to complete an application for service. Each new member is required to pay a $20 membership which will be refunded to you if you move off of our lines. Pending the results of a credit check, you may be required to pay a deposit. After speaking with a customer service representative you may complete the form below.
Prepaid Electric Billing works similar to a prepaid cell phone. Members choose the dollar amount they wish to have applied to their meter. Members can use our SmartHub app to check the balance of their account. When the balance begins to run low, email reminders will be sent.
If you need service transferred out of your name, please contact our Customer Service Department at 660-679-3131, Option 1. Please have your account number or map location available. Once you have notified the billing department of the effective date you wish to have your service disconnected, a meter reading will be taken on that day and a final bill will be calculated within 30 days of your disconnect date. Deposits and memberships will be applied to the final bill.
If you need your name removed from a joint account, please contact our Customer Service Department at 660-679-3131, Option 1. Please have your account number available. You will be required to complete the name removal form and provide a copy of your drivers license. Once the billing department receives the required form and identification, we will remove the additional name from the account.
If you need electric service built to a new home or structure please contact our Engineering Department at 660-679-3131, Option 4. An engineering assistant will take down your information and a field engineer will contact you within 2 to 3 business days to set up a time to meet with you at the site.